Shipping & Returns

Shipping & Returns Policy

Thank you for shopping with Lolli Smocks! Please read our shipping, preorder, return, and exchange policies carefully before placing your order.

Shipping

Ready-to-ship items typically ship within 7–10 business days, excluding weekends and holidays.

Shipping times may vary during new releases, sales, holidays, high-volume order periods, or when multiple items are included in one order.

Once your order has shipped, you will receive tracking information by email. Please allow time for tracking to update once the carrier receives your package.

Ready-to-Ship & Preorder Items

If your order contains both Ready-to-Ship items and Preorder items, your order may ship together once all items have arrived.

If you need ready-to-ship items sooner, we recommend placing separate orders for ready-to-ship and preorder merchandise.

Preorder ETAs are estimated arrival dates to Lolli Smocks and are not guaranteed delivery dates. ETAs may change due to production delays, shipping delays, customs delays, or circumstances outside of our control.

Shipping Carrier Delays

Lolli Smocks is not responsible for delays caused by USPS, UPS, or any shipping carrier.

Delivery dates shown at checkout or through tracking are estimates provided by the carrier and do not include our processing time.

Once a package has been scanned and accepted by the shipping carrier, it is no longer in our possession. Lolli Smocks is not responsible for lost, stolen, delayed, or misdelivered packages once they are in the carrier’s possession.

If your package is lost, delayed, or marked delivered but not received, please contact the shipping carrier directly to file a claim.

Delivery dates shown at checkout or through tracking are estimates provided by the carrier and do not include our processing time.

Once a package has been scanned and accepted by the shipping carrier, it is no longer in our possession. Lolli Smocks is not responsible for lost, stolen, delayed, or misdelivered packages once they are in the carrier’s possession.

If your package is lost, delayed, or marked delivered but not received, please contact the shipping carrier directly to file a claim.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Lolli Smocks is not responsible for orders shipped to an incorrect or outdated address entered at checkout.

If a package is returned to us due to an incorrect address, the customer is responsible for any additional shipping fees required to reship the order.

Returns

Due to the limited nature of boutique children’s clothing, all returns are issued as store credit only when approved.

Items must be:

  • Unworn
  • Unwashed
  • Free of stains, odors, pet hair, and damage
  • In original condition
  • Returned with original packaging and tags, if applicable

Return requests must be made within 7 days of delivery.

Customers are responsible for return shipping unless the return is due to a Lolli Smocks error or an approved defective item.

Original shipping charges are non-refundable.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Sale items
  • Clearance items
  • Warehouse sale items
  • Holiday items
  • Personalized or monogrammed items
  • Hair bows and accessories
  • Gift cards
  • Items marked final sale
  • Items purchased with a discount code, unless otherwise stated

Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a defective or incorrect item, please email us within 3 business days of delivery at cs@shoplollismocks.com.

Please include:

  • Your order number
  • A clear photo of the item
  • A photo of the issue
  • A photo of the packaging, if applicable

If the item is determined to be defective or incorrect, we will do our best to offer a replacement if available. If a replacement is not available, store credit or another resolution may be offered.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return, exchange, or replacement.

Exchanges

Because our inventory is limited, we cannot guarantee exchanges.

If you need a different size, please contact us within 7 days of delivery. If the requested size is available, we will do our best to help. If it is not available, approved returns will be issued as store credit only.

Cancellations

Orders cannot be canceled once placed.

Preorder items are ordered specifically based on customer purchases, and ready-to-ship orders begin processing quickly. Please review all product details, sizing, ETA information, and shipping information before checking out.

Order Changes

We cannot guarantee order changes after checkout.

If you need to update an address or order detail, please email cs@shoplollismocks.com as soon as possible. Once an order has begun processing or shipped, changes may not be possible.

Contact Us

For questions regarding your order, please email:

cs@shoplollismocks.com

Please include your order number so we can assist you as quickly as possible.